At VIB, we provide digital service packs and support modules. Please read this Refund Policy carefully before placing an order.
1. Digital Services
- All purchases are final and non-refundable once the service or access details have been delivered.
- Since our services are intangible digital deliverables, they cannot be returned.
2. Exceptions
Refunds may only be considered in the following cases:
- The purchased service was not delivered as promised.
- A confirmed payment was received, but the order details were not shared due to a technical error.
3. Non-Refundable Cases
Refunds will not be issued in the following situations:
- If the client misuses or mishandles the service deliverables after delivery.
- If the client’s own actions or violations of third-party terms result in restrictions or loss of access.
- If the client requests cancellation or changes their mind after purchase.
4. Refund Request Process
- Refund requests (if eligible) must be submitted within 48 hours of purchase by contacting us at vibprivatelimited@gmail.com.
- Approved refunds will be processed back to the original payment method within 7–10 business days.
5. Contact Us
For any questions regarding this policy, please email us at vibprivatelimited@gmail.com.